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If you have a question or if you have any problems then please check our FAQ’s here. Hopefully we’ve already answered your question here, but if you still need support then you can contact us using the form at the bottom of this page.
If you need help with a specific order, then you can use the live chat feature in our mobile apps. The chat is available 24/7 for support and is the fastest way of getting help whenever you need it.
If you need further support then please contact us using the form below.
Both our partner stores and our couriers take great pride in ensuring that your order is prepared correctly and safely.
The order is always verified by both before the delivery process begins. We understand however, that mistakes may happen from time to time!
If there is an issue with your order, then please contact the store you purchased it from using the live chat in the mobile and online apps. If you need further assistance you can contact us here, or by using the form below. Please do not call the store unless this is specifically requested.
If you need to return an item then you can either contact us below, or use the live chat in our mobile apps or online store to chat with us. In most cases for purchases made via Deliverbuzz, refunds must also be processed via Deliverbuzz. If you attempt to return an item to the store yourself, they may only offer an exchange.
Some partner stores offer same-day returns, and exchanges, collected from your location. Contact us to find out if this is available for your order.
As soon as your order has been collected by the courier, you will be able to see your live ETA and track the courier.